Refund policy

Findfurnish Sales Finality Policy

In person or online, ALL SALES ARE FINAL.

This policy comes from years of trying to make returns and refunds work within our business model. After a decade of experimenting with various approaches, we’ve learned that for the kind of items we offer—and the scale and integrity of how we offer them—returns simply don’t work. We hope you understand the difference between a shop like ours and the big companies with warehouses and fleets of grey vans. We’re not that.

We specialize in vintage, one-of-a-kind, and often irreplaceable items. Everything is sold as-is, with full acknowledgment that these pieces are not new and may show their history—whether through wear, repairs, refinishing, or imperfection.

We encourage you to ask questions, request extra photos, or visit in person before purchasing. Each item is presented with a full online listing that typically includes multiple photographs, detailed measurements, and descriptive content—and in many cases, immersive 3D scans. We do this to ensure transparency, accuracy, and confidence before you make a decision. We are transparent in our listings and want you to feel confident in your choices. Once you make a purchase, it becomes part of that item’s story—and that’s where our part of the transaction ends.

No refunds. No exchanges. No exceptions.

That said, if you decide within 30 days of your purchase that the item isn’t a fit and you’d like to resell it through us, we’ll honor a discounted seller rate of 25%, our minimum commission. The item will be subject to our standard intake and listing process, and this offer is only available for the original buyer within that 30-day window. This is a separate transaction and you can initial it by submitting the item HERE. This submission must be within the 30 day window form date on the receipt. See footer for more terms and policies.